Shipping policy

Shipping Policy

Thank you for shopping with us! We are a small, one-person business based in Australia, and we strive to get your orders to you as quickly and efficiently as possible. Please read our shipping policy below for all the details:

1. Processing Time

  • All orders are processed within 2-4 business days. As we are a one-person operation, we appreciate your patience as we work to fulfil your order. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

  • We offer reliable shipping options across Australia, with the following carriers:
    • Australia Post
    • Courier services (for larger or heavier items)

3. Shipping Times

  • Standard Shipping: Delivery generally takes between 3-7 business days depending on your location within Australia.
  • Express Shipping: For faster delivery, you can choose Express Shipping, which typically arrives in 1-3 business days (excluding remote areas).

Please note that shipping times are estimates and may vary due to factors like weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Costs

  • Shipping costs are calculated based on the weight and size of your order and the delivery destination. You'll see the shipping cost at checkout before completing your purchase.
  • We offer free shipping on orders over $120 within Australia!

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable). You can track your order directly through the carrier's website.

6. Delivery Issues

  • While we take every care to ensure your order is packaged securely, we are not responsible for lost or stolen parcels once they are in transit. If you have any concerns about the delivery, please contact the carrier directly.
  • If your order is delayed or goes missing, please reach out to us, and we will do our best to assist you.

7. International Shipping

  • Currently, we only ship within Australia. We hope to expand our shipping options in the future.

8. Local Pickup

  • As we are a small operation, we are able to offer local pickup options at this time. Please contact us for collection details. 

Thank you for supporting our small business. If you have any questions or concerns about your order, please don’t hesitate to contact us. We’re here to help!